DORA UGOCHI UCHE
Customer Success Professional | Administrative & Financial Support Specialist
Lagos, NG.About
Detail-oriented professional with a Bachelor's in Marketing and a certification in Customer Success Management, adept at enhancing client satisfaction and streamlining operational workflows. Leverages strong problem-solving, communication, and organizational skills honed across customer service, administrative, and accounting roles to drive efficiency and foster positive stakeholder relationships.
Work
Remote, Nigeria, Nigeria
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Summary
Provided direct support to customers, resolving inquiries and ensuring a positive service experience through effective communication and problem-solving.
Highlights
Resolved diverse customer inquiries and issues, maintaining high levels of customer satisfaction and retention.
Communicated effectively with clients to provide detailed product/service information and troubleshoot problems, enhancing user understanding.
Documented customer interactions and feedback to contribute to service improvement initiatives and knowledge base development.
Collaborated with internal teams to escalate complex issues and ensure timely resolution for customers, fostering cross-functional efficiency.
Lagos, Lagos, Nigeria
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Summary
Supported financial operations and ensured data integrity by assisting with record-keeping, reporting, and payment processing for a building maintenance and investment firm.
Highlights
Supported comprehensive financial operations by accurately performing data entry, filing, and maintaining complete financial records, ensuring data integrity.
Contributed to month-end closing processes by assisting with report generation and data validation, ensuring timely and accurate financial reporting.
Facilitated efficient payment processing by verifying documentation and reconciling transactions, contributing to timely vendor payments.
Generated and distributed client invoices, ensuring accuracy and contributing to streamlined revenue collection.
Reconciled bank statements and managed accounts payable/receivable, identifying discrepancies and ensuring financial accuracy.
Utilized Sage 50Cloud to accurately compose and input journal entries, maintaining up-to-date general ledger records.
Portharcourt, Rivers, Nigeria
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Summary
Managed front office operations and provided exceptional first-point-of-contact service, enhancing visitor experience and internal communication flow.
Highlights
Managed scheduling and allocation of meeting spaces for a diverse staff, ensuring optimal resource utilization and smooth daily operations.
Handled a high volume of incoming telephone calls, efficiently directing inquiries to appropriate personnel and accurately relaying messages, improving communication flow.
Provided exceptional first-point-of-contact service to visitors and clients, resolving inquiries and offering comprehensive information to enhance their experience.
Streamlined client reception processes, ensuring a welcoming environment and efficient handling of all incoming requests.
Languages
English
Skills
Customer Success
Customer Relationship Management, Client Engagement, Retention Strategies, Onboarding, Customer Advocacy.
Administrative Support
Office Management, Scheduling, Data Entry, Record Keeping, Correspondence Management.
Financial Operations
Accounts Payable, Accounts Receivable, Bank Reconciliation, Journal Entries, Financial Reporting, Invoicing.
Software & Tools
Sage 50Cloud, Microsoft Office 365, CRM Software, Google Workspace.
Problem Solving
Customer-focused Problem Solving, Detail-oriented, Workload Management, Analytical Thinking.
Interpersonal Skills
Emotional Intelligence, Empathy, Conflict Resolution, Communication, Active Listening, Collaboration, Teamwork, Independent Work.
Marketing Fundamentals
Market Research, Brand Awareness, Customer Insights.