# DORA UGOCHI UCHE - Customer Success Professional | Administrative & Financial Support Specialist
Source: https://hello.cv/adeyemiinioluwa
Lagos

## About
Detail-oriented professional with a Bachelor's in Marketing and a certification in Customer Success Management, adept at enhancing client satisfaction and streamlining operational workflows. Leverages strong problem-solving, communication, and organizational skills honed across customer service, administrative, and accounting roles to drive efficiency and foster positive stakeholder relationships.

## Work
### Customer Support Associate | Confidential Company
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Provided direct support to customers, resolving inquiries and ensuring a positive service experience through effective communication and problem-solving.
- Resolved diverse customer inquiries and issues, maintaining high levels of customer satisfaction and retention.
- Communicated effectively with clients to provide detailed product/service information and troubleshoot problems, enhancing user understanding.
- Documented customer interactions and feedback to contribute to service improvement initiatives and knowledge base development.
- Collaborated with internal teams to escalate complex issues and ensure timely resolution for customers, fostering cross-functional efficiency.
### Accounting Intern | CMB Building Maintenance and Investment Company Limited
https://
Supported financial operations and ensured data integrity by assisting with record-keeping, reporting, and payment processing for a building maintenance and investment firm.
- Supported comprehensive financial operations by accurately performing data entry, filing, and maintaining complete financial records, ensuring data integrity.
- Contributed to month-end closing processes by assisting with report generation and data validation, ensuring timely and accurate financial reporting.
- Facilitated efficient payment processing by verifying documentation and reconciling transactions, contributing to timely vendor payments.
- Generated and distributed client invoices, ensuring accuracy and contributing to streamlined revenue collection.
- Reconciled bank statements and managed accounts payable/receivable, identifying discrepancies and ensuring financial accuracy.
- Utilized Sage 50Cloud to accurately compose and input journal entries, maintaining up-to-date general ledger records.
### Front Desk/Receptionist | Atlantis, Aquarium
https://
Managed front office operations and provided exceptional first-point-of-contact service, enhancing visitor experience and internal communication flow.
- Managed scheduling and allocation of meeting spaces for a diverse staff, ensuring optimal resource utilization and smooth daily operations.
- Handled a high volume of incoming telephone calls, efficiently directing inquiries to appropriate personnel and accurately relaying messages, improving communication flow.
- Provided exceptional first-point-of-contact service to visitors and clients, resolving inquiries and offering comprehensive information to enhance their experience.
- Streamlined client reception processes, ensuring a welcoming environment and efficient handling of all incoming requests.

## Education
### Udacity | Customer Success Management
https://
### Michael Okpara University, Umudike | Marketing
https://

## Languages
- English

## Skills
### Customer Success
- Customer Relationship Management
- Client Engagement
- Retention Strategies
- Onboarding
- Customer Advocacy
### Administrative Support
- Office Management
- Scheduling
- Data Entry
- Record Keeping
- Correspondence Management
### Financial Operations
- Accounts Payable
- Accounts Receivable
- Bank Reconciliation
- Journal Entries
- Financial Reporting
- Invoicing
### Software & Tools
- Sage 50Cloud
- Microsoft Office 365
- CRM Software
- Google Workspace
### Problem Solving
- Customer-focused Problem Solving
- Detail-oriented
- Workload Management
- Analytical Thinking
### Interpersonal Skills
- Emotional Intelligence
- Empathy
- Conflict Resolution
- Communication
- Active Listening
- Collaboration
- Teamwork
- Independent Work
### Marketing Fundamentals
- Market Research
- Brand Awareness
- Customer Insights

## Source
Read this profile on Hello.cv: https://hello.cv/adeyemiinioluwa
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